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This Returns & Refunds Policy explains how The Gilded Bloom reviews return requests, damaged shipment claims, cancellations, and approved refunds. Because our products are skincare, bath, and personal-care items, return eligibility is limited for hygiene, safety, and quality-control reasons.
Start a return or order issue request by emailing support@thegildedbloom.store with your order number, item name, delivery date, and a short description of the issue.
Last updated June 30, 2026
Unused, unopened products in their original packaging may be reviewed for return within 30 days of delivery. Products must be sealed, unused, undamaged, and in a condition that allows us to confirm they have not been opened, altered, contaminated, or handled after delivery.
Opened, used, unsealed, damaged-after-delivery, final sale, gift card, promotional, sample, or mystery items are not eligible for return unless required by law or unless we determine the issue was caused by our error. We reserve the right to refuse a return that does not meet this policy.
If your order arrives damaged, missing an item, or different from what you ordered, contact us within 7 days of delivery. Include photos of the item, packaging, shipping label, packing slip if available, and any visible damage. After review, we may offer a replacement, refund, store credit, or another appropriate remedy.
Do not send products back until we provide written return instructions. If a return is authorized, the return package must be postmarked within 14 days of the written return instructions unless we provide a different deadline. Unauthorized returns, returns sent to the wrong address, or packages without enough identifying information may be refused, delayed, returned to the sender at the sender’s expense, or ineligible for refund.
Customers are responsible for return shipping costs on eligible preference-based returns and for the condition and safe delivery of return packages until received by us. We recommend using a trackable shipping method. We are not responsible for return packages that are lost, delayed, damaged, or misdelivered in transit. If the issue was caused by our error or a verified damaged/incorrect shipment, we may provide a prepaid label or other return instruction. Returned items are inspected before any refund is approved.
Approved refunds are issued to the original payment method after inspection when inspection is required. Refunds are based on the amount actually paid for the returned item after discounts, promotions, credits, or bundle pricing. If a returned item was part of a bundle, gift-with-purchase, or promotional offer, the refund may be prorated or adjusted to reflect the value of retained items or promotional benefits. Please allow 5–10 business days after approval for your bank or card issuer to post the credit. Original shipping charges, return shipping charges, and any nonrefundable fees are not refundable unless the issue was caused by our error or required by law.
If you experience irritation or a possible adverse reaction, stop using the product and consult a qualified healthcare professional if needed. Contact us with your order number, product name, lot or batch information if available, and photos if relevant. Opened or used products remain subject to this policy, but we may review safety-related concerns on a case-by-case basis.
If you need to cancel or correct an order, email us immediately. We can try to cancel or adjust an order before fulfillment begins, but we cannot guarantee changes once an order is being processed, packed, shipped, or delivered.
We do not guarantee direct exchanges. A return and new order may be required. We reserve the right to limit or refuse returns, refunds, replacements, or account activity if we detect fraud, misuse, repeat abuse, chargeback abuse, or policy violations.
