Eligibility and site use
You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase or use account features. You may use the storefront only for lawful, personal, non-commercial shopping and account purposes. You agree not to interfere with site security, scrape or copy content at scale, submit false information, impersonate another person, use another person’s payment method without authorization, attempt unauthorized access, or use the site in a way that violates law or these terms.
Accounts
If you create or use account features, you are responsible for keeping your email access secure and for keeping your account, contact, billing, and shipping information accurate. We may suspend or restrict account features if we detect misuse, fraud, security concerns, policy violations, or unlawful activity.
Orders, acceptance, and availability
Submitting an order is an offer to purchase the items in your cart. Products are offered for personal use only and may not be purchased for resale without our written permission. We may accept, decline, cancel, or limit an order for reasons including inventory availability, pricing or product errors, payment authorization failure, fraud or abuse concerns, shipping restrictions, address problems, policy compliance, suspected resale, or unauthorized commercial activity. Product availability, prices, promotions, discounts, and checkout options may change without notice.
Payment authorization
By completing checkout, you authorize our payment processor to charge the order total shown at checkout, including eligible products, shipping, taxes if applicable, and any approved adjustments. If you believe a charge or order is incorrect, contact us promptly so we can review before you initiate a dispute or chargeback.
Shipping, returns, and refunds
Our Shipping Policy and Returns & Refunds Policy are incorporated into these terms. Those policies explain current shipping areas, processing timelines, domestic delivery estimates, return eligibility, damaged order support, refund timing, and other customer-care details. We may update those policies as our storefront and operations change.
Product information and cosmetic-use disclaimer
Our skincare and self-care products are cosmetic or personal-care products. Site content is provided for general product education and is not medical advice. Products are not intended to diagnose, treat, cure, or prevent disease. Always review product information, use products only as directed, avoid use on irritated or broken skin unless directed by a qualified professional, and stop using a product if irritation occurs.
Accuracy of information
We try to present product, pricing, availability, image, and policy information accurately, but errors may occur. We may correct errors, update information, or cancel affected orders when permitted by law. Product colors, textures, and packaging may vary because of screen settings, photography, supplier changes, packaging updates, or batch variation.
Discounts and promotions
Promotions, discount codes, gifts, and offers may be limited by time, product, customer eligibility, order value, or other conditions. We may correct, cancel, limit, or refuse a promotion if there is a pricing error, technical issue, abuse, fraud, or other misuse. Unless a specific offer says otherwise, discounts apply to eligible product subtotal and do not reduce taxes or other charges. Free-shipping eligibility is based on the eligible product subtotal before discount codes.
Gilded Rewards
Gilded Rewards is an account benefit that begins at the program launch cutoff. Only confirmed, signed-in checkouts completed with the verified customer account on or after the program launch cutoff qualify. Purchases made before that cutoff, and purchases not linked to the confirmed account at checkout, receive no retroactive points. We award 1 point for each whole $1 of eligible one-time merchandise after product discounts; partial dollars round down. Shipping, taxes, subscriptions, and gift cards do not earn points. Canceled or unpaid amounts also do not earn points.
The redemption rate and reward value shown in your signed-in account are the terms that apply when you redeem. Under the version-two Bloom Points contract, 250 points redeem for one $2.50 reward. Rewards issued under an earlier contract keep the value and terms recorded when they were issued. We will not silently switch a nonzero points balance to a lower-value contract; any required balance transition must be separately disclosed and preserve the approved value. Each reward is limited to one use on eligible one-time merchandise, is bound to the account that earned it, is nontransferable, has no cash value, and cannot be combined with another discount, promotion, or reward.
While the signup routine offer is expressly displayed as active, an eligible new customer account created and confirmed on or after the stated launch cutoff may confirm and open the account to claim one 250-point signup bonus. This offer replaces the legacy WELCOME50 acquisition offer and does not stack with it. The bonus is not retroactive, is limited to one per eligible account, and may be withheld or reversed for duplicate accounts, technical error, fraud, or abuse. The free quiz provides a product or ritual recommendation only; it is not medical advice or a skin diagnosis.
Points and rewards do not expire under the initial program policy. We adjust points for the eligible merchandise portion of a partial or full refund; a shipping-only or tax-only refund does not reverse points. A payment dispute may place points or rewards on hold or reverse them while the payment is unresolved. If the dispute is resolved in our favor and the payment remains valid, the affected points are restored. After reversals, your balance may become negative, and future points earnings first repay that negative balance.
Issued rewards continue to be honored if the program ends unless a reward is atomically canceled with the corresponding points restored to the same account. We may correct errors, fraud, abuse, or policy violations. We may change or end Gilded Rewards prospectively, with notice where required by law; changes do not retroactively remove points or issued rewards except as expressly described here.
Communications
By using the site or placing an order, you consent to receive electronic communications related to your order, account, security, policies, and customer service. We may send transactional emails or messages related to orders, account access, support, security, shipping updates, refunds, policy issues, or other service-related matters. Marketing messages are handled according to your preferences and our Privacy Policy.
Intellectual property
Brand names, product names, photography, copy, design, code, graphics, logos, layout, and other storefront materials belong to The Gilded Bloom or our licensors and may not be copied, modified, sold, scraped, displayed, distributed, or reused without permission, except as allowed by law.
Third-party services and links
The storefront may rely on third-party providers for hosting, checkout, payment processing, fraud prevention, shipping, email, analytics, customer support, or other services. Those providers may have their own terms and privacy practices. We are not responsible for third-party websites, carriers, processors, or services that we do not control.
Disclaimer of warranties
The storefront, content, and products are provided to the fullest extent permitted by law on an “as is” and “as available” basis, except for any warranties that cannot be excluded under applicable law. We do not guarantee that the site will be uninterrupted, error-free, secure, or available at all times.
Limitation of liability
To the fullest extent allowed by law, The Gilded Bloom is not responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the storefront, products, delays, carrier issues, third-party services, unauthorized access, or inability to use the site. To the fullest extent permitted by law, our total liability for any claim relating to an order will not exceed the amount you paid for the product or order giving rise to the claim. Nothing in these terms limits rights or remedies that cannot be limited under applicable law.
Indemnification and force majeure
To the fullest extent permitted by law, you agree to indemnify and hold The Gilded Bloom harmless from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the site, violation of these terms, unlawful conduct, or infringement of another person’s rights. We are not responsible for delays or failure to perform caused by events outside our reasonable control, including carrier delays, supply issues, labor disruptions, weather, natural disasters, utility or internet outages, payment-processor issues, security incidents, governmental actions, or other force majeure events.
Governing law, severability, and updates
These terms are governed by the laws of the State of California, without regard to conflict-of-law rules, unless another law must apply. If part of these terms is found unenforceable, the remaining terms still apply. Our failure to enforce any provision is not a waiver. You may not assign these terms without our consent. These terms, together with our posted policies, are the entire agreement between you and us regarding the storefront. We may update these terms as the business, storefront, or legal requirements change, and continued use of the site after an update means the updated terms apply going forward.
