Processing
Orders are typically prepared within a few business days after payment is confirmed. Processing may take longer during launches, holidays, inventory checks, or when we need to verify an order detail.
Customer care
Shipping policy
We pack The Gilded Bloom orders with care and send order updates to the email used at checkout. This policy is intentionally practical: it explains what to expect without promising carrier timelines we cannot control.
For help with an order, email info@thegildedblooms.com and include your order number when available.
Delivery estimates
Shipping options and estimated delivery windows may appear during checkout or in tracking emails. Carrier estimates are not a promise of arrival on a specific date, and delays can happen after a package leaves our hands.
Addresses and changes
Please review your shipping address before placing an order. If something needs to change, contact us as soon as possible. We can try to help before fulfillment starts, but we may not be able to adjust an order once it is packed or handed to a carrier.
Tracking and delivery issues
If tracking has not updated, a package appears delayed, or a delivery arrives damaged, email us with your order number and any useful photos or carrier notes. We will review the situation and help with practical next steps.
Where we ship
Available destinations are determined by the shipping options shown at checkout. If checkout does not offer service to your address, email us before ordering and we can let you know whether another option is available.